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OUR RESPONSE TO COVID-19
Dear Guest,
We are happy to welcome you again at Ciel Collection Suites!
We feel it is important to reach out to you the actions we are taking to keep our facilities safe and healthy. Our team carefully follows the adequate cleaning, sanitation, and disinfection protocols.
These protocols assist in illness prevention and include:
- Sanitation training for all our team members.
- Clearly established time-schedule for cleaning and disinfection in all areas.
- Conspicuous placement of hand sanitizers.
- Fast response to off-cycle cleaning issues.
Given the current concerns related to the new coronavirus 2019 (covid-19), we have established house rules that, along with adequate sanitation protocols, safety methods and operation procedures, guarantee the well-being of our guests during their stay with us.
These rules include:
- We advise our guests to keep one and a half (1.5) meters distance.
- We advise our guests to use our On-line procedure for Check in & Check out.
- We are providing all our information leaflets and Invoices by e-mail.
- Both Room cleaning and Housekeeping services are possible upon request.
- Check out time is until 11:00 and Check in can be performed from 15:00.
- Breakfast unfortunately cannot be served at the moment at the common yard. Our guests can instead have breakfast at “Estrella” which is located nearby.
- To avoid any health issues that may be caused from goods and/or services brought from third parties and consumed in-house we do not allow off-property food delivery services.
- We encourage our visitors to get in touch with any member of our team for recommendations and remarks that will improve our operations.
